Kindly note that the delivery guide below is for reference only. The below delivery time are calculated by using business days and delays maybe caused by force majeure, natural disasters, inclement weather, public holidays, and factors out of our control.
Reminder: The estimated delivery time is a general guide and does not apply to the certain remote areas.
The United States:
Process Time: 1-3 Business Days; Shipping Time: 3-6 Business Days.
Please note that the above timelines for shipping apply to the 48 contiguous states only.
Orders shipped to HAWAII and ALASKA on shipping have an estimated 2-4 week delivery period.
Orders shipped to MILITARY BASES on shipping have an estimated 4 week delivery period.
Other countries (excluding the US)：
Process Time: 1-3 Business Days; Shipping Time: 5-10 Business Days.
( An email will be sent to you after the item being shipped.)
Note
The shipping time mentioned does not include the processing time of the order. Order processing time usually takes 1-3 business days, but it only takes 1-2 business days for overseas warehouse orders.
The delivery cost depends on the weight of the product, the origin, the destination, the delivery method and warehouses, and other considerations. Detailed pricing information is visible when checkout.
You can return your purchase by sending us an email within 60 days after receiving the item if you aren't satisfied with it. It is sincerely suggested that every customer read the following regulations carefully before purchase:
1. We accept returns within 60 days of delivery. If 60 days have gone by since delivery, unfortunately, we can’t offer you a refund or exchange.
2. Items must be returned unworn, undamaged with all original tags attached. We do not accept a returned item that's worn, damaged, or altered in any way.
3. Email us (support@casebus.com) with your tracking number and pictures attached of the received item/package and detailed information to describe the issue. Your request will be processed and confirmed via email on working days usually within 72 hours.
Our Solutions
We'll give you a full refund or exchange if we're responsible for the issue, e.g. quality problems or items missing.
Once your return is received and inspected your refund or exchange will be processed. Most returns or exchange are processed within 5 business days after we receive your package. If you require refund, We’ll issue the refund to your payment account. If you require exchange, we'll send out your new product.
Note
1. DO contact our customer service before returning. Casebus will not be responsible for any returning without notifying us.
2. It will be highly appreciated that you contact our customer service for help before raising any dispute. We are always here to help and provide solutions.
3. Depending on your issuing bank, your credit may not show until your next billing cycle.
4. This product refund policy applies to the direct end user purchaser. It does not apply to dealers, distributors or any other third parties in a distribution chain who purchase product for resale, nor does it cover products purchased through online auction websites or channels other than Casebus’s website.
For more information regarding the return policy, you can also Contact us at support@casebus.com.
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