Contact Us

We're here to help! If you have problems please do not hesitate to contact us.

- Email: support@casebus.com. Any questions, reply within 24 hours.

- Online Chat: Click the Green Icon at Bottom. Available on Business Days (Monday to Friday).

- Phone: (616) 606-5179 (9:00am-5:00pm PST, Monday to Friday).

- Our Address:
No. A743, Block A, Mingyou Center, Baoyuan Road, Baoan District, Shenzhen, Guangdong, 518000,China
Shenzhen DaQianXiangZi Technology Co., Ltd.

How do I change/modify my order?

Please note that we can help you modify your order before shipment. It includes changing the device type or the color of an item, removing an item, changing your shipping address. Once your package shipped, we will not be able to change anything.
If you need to modify your order, please send an email to support@casebus.com, stating your needs and attaching your order number. (Please notify within 12 hours after payment, it cannot be modified after delivery.)

Why it says refund when I didn't want a refund on my items?

As you know, Casebus is a large online shop, which has a large number of orders every day. Our warehouse staff will process those parcels one by one in chronological order. When you place an order, it may show that one item is still in stock. But in fact, the item was pre-ordered by other previous orders and may be out-of-stock when we process your order.

How do I track my orders?

Tracking your order is simple and easy to do. We will send you an email letting you know once your order has shipped. You can track it on the logistics website according to the logistics tracking number we provided in the email.