Contact Us

We're here to help. If you have any questions about your order or our products, feel free to contact us.

Email: support@casebus.com
We reply to all inquiries within 24 hours.

Phone: (616) 606-5179

Company & Address:
No. A743, Block A, Mingyou Center, Baoyuan Road, Baoan District, Shenzhen, Guangdong, 518000,China
Shenzhen DaQianXiangZi Technology Co., Ltd.

How can I change or modify my order?

If your order has not shipped yet, we can help you change the device model, color, shipping address, or remove an item from your order.

Please email us at support@casebus.com as soon as possible with your order number and the changes you need. We recommend contacting us within 12 hours of placing your order.

Once your order has shipped, we can no longer make changes to the order or shipping address.

Why was my item refunded?

Sometimes an item may sell out before we process your order. If this happens, we will cancel the unavailable item and refund it to your original payment method.

If you have any questions about a refund, please contact us at support@casebus.com.

How do I track my order?

Once your order ships, we'll send you a shipping confirmation email with your tracking number.

You can use the tracking number to check the latest delivery status on the carrier's website.

If you have any questions about your shipment, please contact us and include your order number.